Web Page 1 of 16

ABSTRACT

For one month, nine researchers in the Graduate School of Library and Information Science at The University of Texas at Austin attempted to define the state-of-the-art in sound records management and archival practice as applied to Internet-based e-mail messages. They investigated the ways that private and public industries and institutions implement e-mail records management practices from both a technological and a policy perspective. Observations of groups that do manage their e-mail identified four approaches to managing e-mail as a record. The authors also provided recommendations for managing email in the future.

TABLE OF CONTENTS ISSUES Fundamental Legal Issues Technology Issues RESEARCH RESULTS Industry Analysts Private Sector Public Sector Professional Associations Universities and Research Institutions Vendors STATE-OF-THE-ART Printing to Paper Managing E-mail with the E-mail System Integration into DMS Capturing E-mail within the RMA Summary RECOMMENDATIONS Incorporate all e-mail records into your RMS. Do not let your server manage you. Do not save every e-mail message. Select your software with care. Seize the opportunity. CONCLUSION GLOSSARY REFERENCES

ACKNOWLEDGEMENTS Student Researchers: Nancy E. Enneking Jane S. Fleming Aimee D. Green S. Robbin Griffin Stanley T. Gunn, Jr. James S. Lloyd Wendy E. Lyon Margaret A. McGhee Erin N. Rhodes Teaching Assistant: Gary L. Murray, Jr. Professor: Susan L. Cisco, Ph.D., CRM Managing Electronic Records Seminar: The University of Texas at Austin Graduate School of Library and Information Science Technology Summer Camp 1997

Web Page 1 of 16