SUMMARY OF QUALIFICATIONS

Extensive experience in personnel management; career and performance counseling; development and use of Web-based job resources; developing and managing recruiting/retention programs; database management; quality management; training management; team-based problem solving; program, project, and budget management; and the design, preparation, and delivery of presentations to audiences of all levels within an organization and/or from diverse backgrounds. Practical experience in the use of Microsoft operating systems (Windows 95/98 and NT 4.0), office automation software (Microsoft Office Pro 95/97/2000), electronic mail (Microsoft Outlook), Internet/World-Wide Web applications (Internet Explorer, Netscape, Dreamweaver 3.0).

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WORK EXPERIENCE

Director of Career Services, Graduate School of Library and Information Science, The University of Texas at Austin, Austin, Texas. 1999 to Present.
Managed the Career Services office of a major university graduate school.

• Developed relationships with potential employers to open doors for student employment opportunities.
• Organized and conducted campus recruiting sessions and job fairs.
• Produced Web-based professional and student job listings for students and alumni.
• Provided career planning and academic guidance to graduate students in support of their career goals.
• Conducted workshops on résumé development and career planning.

Systems Software Specialist, EER Systems Incorporated, Waynesville, Missouri. 1999.
Researched, developed, and documented user requirements to support the acquisition of communications and computer equipment for the United States Army.

• Validated equipment requirements against requirements specified by published doctrine.
• Documented existing and proposed information and communications networks to support published doctrine.

Texas Army National Guard, LaMarque and Austin, Texas. 1983 to 1999.
State Readiness Reporting Manager, Directorate of Plans, Operations & Training, Austin, Texas
State Project Manager, Directorate of Information Management, Austin, Texas.
Division Readiness Reporting Manager, 49th Armored Division, Austin, Texas
Division Enlisted Personnel Manager, 49th Armored Division, Austin, Texas
State Automated Personnel System Supervisor, Texas Army National Guard, Austin, Texas
Organizational Training Manager, Texas Army National Guard, La Marque, Texas

• Reengineered the readiness reporting process ot the Texas Army National Guard, resulting in $150,000 annual savings while state readiness reporting manager.
• Facilitated team that solved an orders process problem of the Texas Army National Guard, resulting in estimated savings of $3.7 million in training funds.
• Prepared informational updates and organizational operations briefings given to members of Congress, the Undersecretary of the Army, members of the Texas legislature, and the Governor of Texas while in the Directorate of Plans, Operations & Training.
• Awarded National Guard Bureau's Minuteman Award, U. S. Army's Meritorious Service Medal, and the Texas National Guard's Lone Star Distinguished Service Medal for performance excellence.
• Developed and implemented the plan (within budget) for site preparation and installation of an integrated, networked, hardware and software system for 284 organizations at 117 locations throughout Texas while State Project Manager for the Reserve Component Automation System (RCAS).
• Served as member of teams addressing recruiting and retention in the Texas Army National Guard while Enlisted Personnel Manager for 49th Armored Division.
• Taught readiness reporting at workshops held throughout the state with both the Directorate of Plans, Operations & Training and the 49th Armored Division.
• Provided staff level management of all enlisted personnel actions, coordinated the divisional alcohol and drug abuse program, and supervised 52 enlisted personnel in personnel section of an organization with strength throughout Texas of over 14,000 while with the 49th Armored Division.
• Conducted training programs for staff development, team building, readiness reporting procedures, and personnel processing procedures and managed training and travel budgets for sections while at State Headquarters and the 49th Armored Division.
• Reduced backlog of pending drug abuse cases by over 90% while Drug and Alcohol Abuse Coordinator for 49th Armored Division.
• Managed day-to-day operations and supervised 16 personnel that maintained the Texas Army National Guard's personnel management database (30,000 records).
• Reduced personnel actions processing backlog from average of 15 workdays to less than 5 workdays while supervisor of personnel in state headquarters automated personnel system.
• Selected to teach at National Guard Bureau's Professional Education Center.

Sales Manager, Savin Corporation, Houston, Texas.
Managed Houston-South sales team, sold copiers in own territory, participated as member of recruiting team for Houston Branch, and top Hoston Branch salesman three times.

Service Officer, Texas Veterans' Commission, Houston, Texas.
Represented veterans before rating and appeals boards of the Veterans Administration.

Field Merchandiser, Del Mar Distributing Company, Incorporated, Corpus Christi, Texas.
Provided merchandising services to both large and small sporting goods stores.

Merchandise Manager, J.C. Penney Company, Texas City, San Antonio, and Waco, Texas.
Planned and purchased merchandise to meet sales projections and was personnel manager in Waco.

Assistant Director of Sales, Comal Broadcasting (KGNB/KNBT Radio), New Braunfels, Texas.
Sold, wrote, and recorded radio advertising and provided "color" for local sports broadcasts.

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OTHER EXPERIENCE

Adjunct Faculty, Austin Community College, Austin, Texas. 2000.
Taught Foundations of Quality and co-taught Business Process Solutions.

Team Leader/Examiner, Greater Austin Quality Council, Austin, Texas. 1997 - 2000.
Conducted Malcolm Baldrige-based examinations of applicant organizations, conducted site visits, and provided written feedback reports.

Quality Examiner, Department of the Army, 1999.
Conducted Malcolm Baldrige-based examinations of applicant military organizations in the United States and Germany, participated in site visits, and provided written feedback reports.

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EDUCATION

Post graduate Studies, The University of Texas at Austin, Austin, Texas.
Current (part-time student). Emphasis on quality management principles as applied to organizational information management.

Master of Library and Information Science, The University of Texas at Austin, Austin, Texas. 1995
Emphasis on organizational information management.

Bachelor of Arts, Southwest Texas State University, San Marcos, Texas 1977.
Major/Minor: History/political science. Other emphasis on business and personnel management.

Dell QUEST Trainer Workshop, Dell Computer Corporation, Austin, Texas. 1998.
Facilitator Course (24 hours), Texas Army National Guard, Austin, Texas. 1996.

Malcolm Baldrige Quality Program/Examiner Training

• Department of the Army, Dallas, Texas. 1998; Long Beach, California. 1997.
• Greater Austin Quality Council. 1997, 1998, 1999, 2000.
• Texas Army National Guard, Austin, Texas. 1998.

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